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User Experience
Sweating the UX Detail
Ok, so let's set the scene. I'm on my second day into a new role as a User Experience (UX) Designer/Researcher within The Student Loans Company, and at my first meeting I'm asked to write a blog piece.
Supposing is good, but finding out is better
As part of the digital delivery programme, one of our first deliverables was to embed analytic scripts in our legacy systems to inform our new service design and then to provide a means of comparison when we have a new …
Launched, Application for Full Time Students
I’m delighted to announce that the new online application for full-time student finance has been launched! This represents a huge achievement for us and showcases the new way that we have been working – putting user needs at the heart …
In the beginning…
Every story has a beginning. This is ours, the origins of the digital delivery programme within SLC. It started towards the end of 2010, when a team from GDS carried out usability testing on our online application. This was so …