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Launch, Service Design, Technical, User Experience
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Product Management: priorities and people
...spend time with the development team members – the scrummaster, business analyst, UX designers, developers, content designer, testers – speaking about what we’re working on, and giving guidance on what’s...
Sweating the UX Detail
Ok, so let's set the scene. I'm on my second day into a new role as a User Experience (UX) Designer/Researcher within The Student Loans Company, and at my first meeting I'm asked to write a blog piece.
Our next milestone...
Following a huge amount of effort from the team at the Student Loans Company, March/April is the starting point for some fairly rapid change. This latest milestone in SLC's transformation journey marks the largest investment in our core IT systems …
Supposing is good, but finding out is better
As part of the digital delivery programme, one of our first deliverables was to embed analytic scripts in our legacy systems to inform our new service design and then to provide a means of comparison when we have a new …
Launched, Application for Full Time Students
I’m delighted to announce that the new online application for full-time student finance has been launched! This represents a huge achievement for us and showcases the new way that we have been working – putting user needs at the heart …
Spikes
Hello, I am a tech bod who has been working for the Student Loans Company for 8 years, and I’ve been fortunate to be involved in our first truly agile programme - Digital Delivery. As an organisation, we’ve committed to …
In the beginning…
Every story has a beginning. This is ours, the origins of the digital delivery programme within SLC. It started towards the end of 2010, when a team from GDS carried out usability testing on our online application. This was so …
Welcome to the new Student Loans Company Digital Blog
I’m Tom Meade and I am the digital delivery manager for the Student Loans Company (SLC)’s Transformation project. We’ve been doing a whole load of really interesting things over the past year and have learned a great deal. And on …